Built to make good support easier to find.
Urbia Works was created around a simple idea: businesses shouldn’t have to choose between taking on more themselves and hiring another full time employee. We provide experienced professional support for the work that needs to get done, without adding unnecessary complexity.
Our Team
Jaqueline Winfrey
Co-Founder | Client Services & OperationsJaqueline’s career has been shaped by a consistent strength: stepping into demanding environments, bringing structure to them, and becoming someone others can depend on.
She began her professional career with five years of service in the U.S. Navy, where she developed the discipline, leadership, accountability, and attention to detail that continue to shape the way she works today. After her military service, Jaqueline built a strong foundation in administrative support before moving into increasingly complex legal and operational roles.
Jaqueline brings nearly a decade of experience working alongside a prominent local attorney. She has extensive hands on experience in criminal, immigration, and domestic matters. Her work has gone well beyond traditional administrative support, including client intake, case preparation, document drafting, research, file management, and helping manage the demands of a busy legal practice. She has also helped an attorney build a practice from the ground up, putting the administrative structure, processes, and systems in place to turn a new business into a functioning operation.
Her operational experience also includes serving as Operations Director for a multimillion dollar company, where she has played a central role in developing and implementing the systems, processes, and workflows behind its operations. Her experience spans administration, team leadership, organization, problem solving, process development, and the countless details required to keep a complex business running smoothly.
Jaqueline is also apart of the Hispanic National Bar Association, National Federation of Paralegal Association, is a commissioned Notary Public, and holds a Bachelor’s degree in Criminology from UNC Wilmington.
Urbia Works was built on that experience. Jaqueline understands what it means to be the person behind the scenes who keeps things organized, anticipates problems, creates better ways of doing things, and makes it easier for everyone else to do their jobs.
Co-Founder | Business Development & StrategyKyle Winfrey
Kyle brings the perspective of someone who has built a small business and understands how much work goes on behind the scenes to keep one running.
Before Urbia Works, Kyle spent ten years in the U.S. Marine Corps. He started in a highly technical role and eventually moved into quality control and inspection responsibilities before transitioning into unmanned aviation. It was an environment where details mattered, standards mattered, and problems had to be worked through until they were solved—lessons that have stuck with him ever since.
After leaving the military, Kyle eventually decided to try something completely different and build a gourmet mushroom farm from the ground up. What started as an idea became a working business supplying local farmers markets and restaurants. Along the way, he had to figure out everything that comes with running a small business: finding customers, building relationships, managing production, creating processes, and solving whatever problem happened to come up that day.
That experience is a big part of what Kyle brings to Urbia Works. He knows what it’s like to run a business and realize there simply aren’t enough hours in the day to do everything yourself. At Urbia Works, he focuses on business development, client relationships, technology, and building simple systems that make the company easier to work with and easier to run.